Refund Policy
Last updated: 22 July 2026 · Operated by Ellem's Towing and Transport Pty Ltd (ACN 667 788 892 · ABN 59 667 788 892)
This Refund Policy applies to digital AxleAI lifetime passes purchased at axle-ai.com. Nothing in this policy limits your rights under the Australian Consumer Law (ACL).
1. Digital delivery
Access is delivered electronically after successful payment (account activation email and/or dashboard access). There is no physical shipping.
2. Change-of-mind
Because this is digital content made available immediately after purchase, change-of-mind refunds are generally not available once access has been provided, except where required by law or where we agree at our discretion.
3. When we will refund
We will provide a remedy (repair, replacement access, or refund as appropriate) if the Services have a major failure under the ACL — for example, if paid access cannot be delivered, or the product is substantially not as described.
4. How to request a refund
Email support@axle-ai.com within a reasonable time with: order email, approximate purchase date, product name, and the issue. We aim to respond within 2 business days.
5. Chargebacks
Please contact us before filing a card dispute so we can help. Unresolved disputes may result in suspension of access while investigation is underway.
6. Processing
Approved refunds are issued to the original payment method via Stripe. Timing depends on your card issuer.